How to order:
If you’re interested in ordering our products, you have the following options:
You can call us to place your order at: (334) 430-1333
– or –
you can Email us at contact@ComfortFitSaddleShop.com
Please list item name, number, quantity, color options, hardware options, leather options and whatever else is important to ensuring you will receive exactly what you are wanting to order. If you are unsure, please ask us. We’d love to help you find the perfect item! Please also be sure to include your full name, phone number and ship to address in your order.
In order to find a great fitting saddle for you and your horse, we have decided not to make our saddles available per online order via the website. We value our customers and love all horses, and want to be sure it will be the right fit.
In Stock or Special Order:
In stock items vary, as we do keep a great amount of on hand products, it does happen that somebody has just recently purchased that item you are wanting to order. It will take us approx. 2-3 months to re-stock it, but we gladly take your order and have it shipped right out to you once it’s back in stock, that way your item is guaranteed to be your’s. Great quality takes time to produce, and our products are certainly worth waiting for. Upon reaching out to us, we can also let you know, if we have a similar product in stock.
Special orders are custom orders of tack and / or saddles, that is built to your preferences. Special orders can not be returned, they are uniquely your’s in size and design, and won’t be easy for us to sell to another customer. Only stock items can be returned within 14 days for a $100 restocking fee. Shipping costs will not be refunded.
We usually have a few demonstration saddles on hand, that can be shipped out to ride in. We require full payment of Retail value before any items are leaving our shop. Please return the demonstration saddle within 14 days after you have received the saddle. A $100 restocking fee is also assessed on demonstration saddles, and shipping costs are non-refundable. You may purchase the demonstration saddle at a reduced price if you happen to like this particular model. You do not have to ship it back to us, if you intend to keep the saddle. Most of the times, demonstration saddles can be a great way for you to pick up some amazing savings on your saddle purchase. Please inquire about currently available demonstration saddles.
Once we have confirmed your order, your products will be shipped out to you within approx. 2-3 business days. You will receive a shipping notification. If we haven’t confirmed your order, it’s most likely due to us being at a horse show or event. We will respond to your request immediately upon our return and appreciate your patience. You are a valuable customer to us, and we look forward to helping you find that perfect saddle or tack item.
There is a 14 day money back guarantee on our saddles, but please keep in mind to treat them gently and only ride in it 1-2 times. A restocking fee of $100 will be charged on saddles, as the merchandise decreases in value. If you return an item, please understand that you will be responsible for the shipping costs to and from you. If you return an item with greater signs of use than normal, we reserve the right to hold the depreciation value from your original payment and will refund the remaining balance to you. Should the items be returned in an unsellable fashion, you will be charged at wholesale prices to cover our loss. We take great pride in our products and want the next customer to be just as satisfied. Shall one of our products be truly defective, we will of course not charge you any return fees and will mail you a return label. When you ship an item back to us, you must provide us with a tracking number upon shipment, either by phone or Email to contact@ComfortFitSaddleShop.com
Shipping costs vary, depending on the style of saddle you are ordering and your location. If you would like to know your shipping costs ahead of time, please send an Email request to contact@ComfortFitSaddleShop.com and provide us with your complete mail-to address, which saddle you are interested in, and we will send you a quote.
We accept all major credit cards, PayPal, checks and cash. When paying with a check, please understand that your items won’t ship out until your check has cleared. If you’re not registered with PayPal, PayPal will put a temporary hold on your payment, that usually clears within 24 hours. You can still use PayPal. In any case, please discuss your options with us personally. We enjoy personal customer service and value our customer satisfaction.
Sales taxes apply in Alabama.
If you have any more questions, please don’t hesitate to contact us. We look forward to finding the perfect saddle or tack item for you and your horse!